Refund Policy

This policy applies to classes, coaching programs, sessions, digital products, and other services purchased directly from GoalsNMynd Education and Wellness, LLC™. By purchasing any class, session, or digital product from GoalsNMynd, you agree to the terms below.

Refunds

A customer may request a full refund by submitting written notice by email to support@goalsnmynd.com within 24 hours of purchase, provided that:

• The scheduled class, course, or coaching session has not begun.
• The customer has not attended any portion of the service.
• Downloadable materials, digital products, private course content, or recordings have not been accessed or downloaded.

No refunds will be provided after 24 hours from the time of purchase.

Digital downloads and immediately delivered digital products become nonrefundable once they are delivered, accessed, or downloaded, even if that occurs during the initial 24-hour period.

Materials purchased separately from AWHONN, the American Academy of Pediatrics, the American Heart Association, or another outside organization are governed by that organization's refund policy.

Rescheduling Classes

• One reschedule is permitted for each class registration.
• For online classes, a written reschedule request must be submitted by email to support@goalsnmynd.com at least 24 hours before the scheduled class begins.
• For in-person classes, a written reschedule request must be submitted by email to support@goalsnmynd.com at least 72 hours before the scheduled class begins.
• The replacement class must be a date offered by GoalsNMynd Education and Wellness, LLC™ and must occur within three months of the original scheduled class date.
• Rescheduling is subject to instructor availability, available seats, applicable course minimums, and the requirements of the credentialing organization.
• A rescheduled registration cannot be transferred or rescheduled a second time.
• Written requests received by email after the applicable 24-hour or 72-hour deadline, requests received after the class begins, and failure to attend without written notice by email will normally result in forfeiture of the registration fee.
• Emergency exceptions must also be requested in writing by email to support@goalsnmynd.com and may be approved by GoalsNMynd Education and Wellness, LLC™ in its sole discretion. Approval is not guaranteed.

Late Reschedule Fee

Written reschedule requests received by email at least 24 hours before an online class or at least 72 hours before an in-person class are eligible for the one permitted reschedule at no cost. Written requests received by email after the applicable deadline are treated as late-notice requests and, when approved at our sole discretion instead of forfeiture, are subject to the applicable late reschedule fee:

• $50 late reschedule fee for online classes and sessions delivered via Zoom. Applies to The D-TAG Class, Confidence Class, the online AWHONN Advanced Fetal Monitoring Course, and 1:1 Strip Confidence Coaching.
• Up to $100 late reschedule fee for in-person classes. Applies to the AWHONN Intermediate Fetal Monitoring Course, an in-person AWHONN Advanced Fetal Monitoring Course, the GoalsNMynd instructor-fee bundle, NRP Initial, NRP Renewal, and all AHA BLS, CPR, and First Aid certifications.

Payment of the late reschedule fee is required before the rescheduled class or session is confirmed. The late reschedule fee does not create a right to reschedule when written notice by email is received after the applicable 24-hour or 72-hour deadline; approval remains at our sole discretion.

Venue and Enrollment Protection for In-Person Classes

In-person AWHONN, NRP, and AHA classes require venue arrangements, enrollment minimums, and advance preparation. One reschedule is permitted when written notice is received by email at support@goalsnmynd.com at least 72 hours before the scheduled class begins. Written requests received by email less than 72 hours before the class normally result in forfeiture of the registration fee. At GoalsNMynd's sole discretion, one late reschedule may be approved instead of forfeiture and may require a late reschedule fee of up to $100. No-shows are not eligible for a refund or reschedule.

Coaching Programs and Sessions

• A coaching package must be completed within three months of the purchase date unless a different completion period is stated in the written offer.
• Each scheduled coaching session may be rescheduled once when written notice is received by email at support@goalsnmynd.com at least 24 hours before the session. The rescheduled session must remain within the package's three-month completion period.
• No-shows and written requests received by email less than 24 hours before a coaching session will result in forfeiture of that session.
• Payment-plan purchases are subject to the same 24-hour refund period. After the refund period ends, all agreed payment-plan installments remain due. Rescheduling does not cancel or pause the payment plan.
• Emergency exceptions must be requested in writing by email to support@goalsnmynd.com and may be approved by GoalsNMynd Education and Wellness, LLC™ in its sole discretion. Approval is not guaranteed.

Cancellations by GoalsNMynd

If GoalsNMynd Education and Wellness, LLC™ cancels a class or session because of instructor illness, an unmet enrollment minimum, weather, emergency, or another business-related reason, the customer may choose:

• A full refund of the amount paid directly to GoalsNMynd; or
• A complimentary transfer to another available date.

GoalsNMynd will communicate the cancellation and available options in writing by email to the email address used for the purchase.

A reschedule caused by GoalsNMynd does not count as the customer's one permitted reschedule.

Course Recordings and Replays

• AWHONN, NRP, AHA, and other third-party credentialed classes are not recorded and do not include replay access.
• Registered DTAG students receive access to the edited class replay for 14 days after the replay is published, unless a different access period is stated on the sales page.
• Registered Confidence Class students receive replay access throughout the four-week cohort and for 30 days after the final cohort meeting.
• Private 1:1 coaching sessions may be recorded only with the client's consent. Approved recordings remain available in the client's private area until 30 days after the final coaching session.
• Recordings and course materials are licensed only to the registered purchaser. They may not be shared, copied, screen-recorded, reproduced, sold, or redistributed.

How to Request a Refund or Reschedule

All refund, reschedule, late-notice, and emergency-exception requests must be submitted in writing by email to support@goalsnmynd.com. Verbal requests, telephone calls, text messages, social-media messages, and messages sent to another email address do not constitute official written notice under this policy.

Include:

• Your full name
• The email address used for the purchase
• The class, program, or service purchased
• The purchase date
• The scheduled class or session date
• Whether you are requesting a refund or reschedule

A request is considered received when it arrives in the support@goalsnmynd.com inbox. Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Chargebacks and Payment Disputes

Customers are encouraged to contact GoalsNMynd Education and Wellness, LLC™ before initiating a chargeback so that we have an opportunity to review and resolve the concern.

Submitting a chargeback does not replace or cancel this Refund, Rescheduling, and Cancellation Policy. When a payment is disputed, GoalsNMynd may suspend access to classes, recordings, coaching, course portals, certificates, and digital materials while the dispute is being reviewed.

GoalsNMynd may provide the payment processor or financial institution with relevant transaction records, the policy presented at checkout, customer communications, attendance records, rescheduling records, and digital-access information.

If a chargeback is determined to be invalid, fraudulent, or abusive, GoalsNMynd may terminate access to purchased services and materials, decline future purchases, and pursue unpaid amounts and reasonable recovery costs as permitted by law.

Nothing in this section limits any rights available to the customer under applicable law.

Event-Specific and Contract Terms

Written terms displayed for a specific event, hospital contract, group agreement, or special promotion may modify this policy for that purchase. Those event-specific or contract terms will control when they conflict with this general policy.

Contact

GoalsNMynd Education and Wellness, LLC™
Refunds and rescheduling: support@goalsnmynd.com
General questions: hello@goalsnmynd.com
Phone: 706-438-2886
Mailing: c/o Northwest Registered Agent, 8735 Dunwoody Place, Suite N, Atlanta, GA 30350